Little Whimsy 2009 Policy Updates

In 2009 we experienced tremendous growth, and with that we’re making some changes to continue to move forward at this fantastic rate.  These changes will make order updates easier for you to track on your end and streamline the process on the production side.

Order Status Updates:
Our first exciting change is to the order status updates.  Previously upon payment (unless by e-check) your order status would update to “In Production”.  We’ve now added in new statuses to reflect the actual state of the order.
1.    Payment received – The 1st and default status (unless paid by e-check) once an order is placed.
2.    Images Received/Verified – Previously you received an auto responder message when images were sent, which indicated images (or something) made it to the right server.  Now once we open and verify the images are actually received and line up with your order we will update that they have been received and verified.
3.    In Production – This status indicates that your order is now in the process of being made.
4.    Shipped – Your order has now shipped.  You will also receive an email to the Paypal address used for payment with the tracking information.  International shipments will have tracking information updated with the order status update on the web.
Because option 2 & 3 are a manual process there may be a small delay from the time the action happens to the time it is updated on the web, however most should occur with 24 hours.

Shipping Updates:
UPS – We’ve added the option for you to upgrade to UPS 2nd day air shipping.  The rates charged are the actual UPS rates which are higher than USPS, but in some circumstances this may be a better alternative for those who prefer a private carrier service over USPS.

USPS – Flat Rate ($15.00 expedited/overnight delivery) is still a shipping option along with Priority Mail shipping which is typically 2-3 day service.  This year all packages were shipped by their guaranteed ship date, however some did take longer than the 2-3 days Priority Mail typically takes due to adverse weather across the country.  Everything arrived before Christmas which was great, but if you’re ordering on a tight deadline upgrading shipping is something to consider.

Holiday Deadlines:
Our 2009 Holiday order deadlines have been updated and are maintained on the web.

For 2009 we’ve instituted a dual Christmas deadline.  The first deadline is for items needing to be received in early December and our standard December 1st deadline for items to ship by December 17th.  Please understand that items ordered in late November will most likely ship close to the 12/17 deadline and not follow the standard 2-3 week turn around, so if clients need items for early December you will want to encourage them to order in advance.

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